DotThemes (dotthemes.com) Last updated: October 29, 2026
This Privacy Policy explains how DotThemes (“DotThemes,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit dotthemes.com (the “Site”), browse or purchase our Webflow, Framer, and website templates, use our web design services, read our blog and reviews, or contact us. By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.
1. Information We Collect
Information you give us directly
- Contact and inquiry details: your name, email address, phone number, company name, and the contents of any message you send through our contact form, support form, or by email.
- Account and trial details: if you sign in or start a free trial, we collect your name, email address, and login credentials.
- Order and billing details: when you buy a template or service, we collect your name, email, billing address, and order history. Payments are processed by third-party payment providers; we do not store full card numbers on our servers.
- Project information: details, files, and feedback you share with us when we work on a custom web design project.
- Newsletter and marketing sign-ups: your email address and your communication preferences.
- Job applications: if you apply through our Careers page, the information in your application, such as your CV and contact details.
Information collected automatically
When you use the Site, we and our service providers automatically collect:
- Device and browser information (browser type, operating system, screen size, language)
- IP address and approximate location (city or country level)
- Pages viewed, links clicked, referring website, and time spent on pages
- Dates and times of your visits
Cookies and similar technologies
We use cookies, pixels, and similar technologies to keep the Site working, remember your preferences, understand how visitors use the Site, and measure marketing performance. See Section 6 for details.
2. How We Use Your Information
We use personal information to:
- Provide, deliver, and support our templates, downloads, and design services
- Process payments, issue invoices, and handle refunds in line with our Refund Policy
- Create and manage your account or free trial
- Respond to your questions and support requests
- Send service-related messages such as order confirmations, updates, and security notices
- Send newsletters, product news, and promotions, where permitted by law and always with an easy way to opt out
- Analyze Site traffic and improve our content, templates, and user experience
- Detect, prevent, and respond to fraud, abuse, and security incidents
- Comply with legal obligations and enforce our Terms and Conditions
3. Legal Bases for Processing (EEA, UK, and Similar Regions)
If you are in the European Economic Area, the United Kingdom, or another region with similar laws, we process your personal information based on:
- Contract: to deliver the products and services you request
- Consent: for marketing emails and non-essential cookies, which you can withdraw at any time
- Legitimate interests: to operate, secure, and improve the Site and our business, where these interests are not overridden by your rights
- Legal obligation: to meet tax, accounting, and other legal requirements
4. How We Share Your Information
We do not sell your personal information for money. We share it only as described below:
- Service providers: companies that help us run the Site and business, such as web hosting, payment processing, email delivery, analytics, customer support, and form-handling tools. They may use your information only to provide services to us.
- Template marketplaces and platforms: if you buy or download a template through a third-party platform (for example Webflow or Framer), that platform’s own privacy policy also applies.
- Affiliate and advertising partners: see Section 5.
- Legal and safety reasons: when required by law, court order, or government request, or to protect the rights, property, or safety of DotThemes, our users, or others.
- Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With your consent: in any other case where you have agreed to the sharing.
5. Affiliate Links and Third-Party Websites
Some of our blog posts and reviews (for example, hosting, software, and plugin reviews) contain affiliate links. If you click one and make a purchase, we may earn a commission at no extra cost to you. The companies behind these links may place their own cookies on your device to track referrals. We have no control over third-party websites and are not responsible for their privacy practices, so please read their policies before sharing information with them.
6. Cookies and Analytics
Cookies are small text files stored on your device. We use:
- Essential cookies: needed for the Site to function, such as security and login features.
- Preference cookies: remember your settings and choices.
- Analytics cookies: help us understand how visitors use the Site (for example, through Google Analytics or similar tools).
- Marketing cookies: used by us and our partners to measure campaigns and show relevant ads or track affiliate referrals.
You can control cookies through your browser settings, including blocking or deleting them, and, where available, through our cookie banner. Blocking some cookies may affect how the Site works. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
7. Data Retention
We keep personal information only as long as needed for the purposes in this policy, including to meet legal, tax, accounting, or reporting requirements. For example, we keep order records for the period required by applicable law, and we keep marketing contact details until you unsubscribe. When information is no longer needed, we delete or anonymize it.
8. Data Security
We use reasonable technical and organizational measures to protect your information, including HTTPS encryption, access controls, and trusted hosting providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password for any account you create with us.
9. International Data Transfers
DotThemes serves customers worldwide, and our service providers may be located in countries other than yours. Your information may therefore be processed in countries whose data protection laws differ from those of your home country. Where required, we use appropriate safeguards, such as standard contractual clauses, for these transfers.
10. Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to or restrict certain processing
- Receive a copy of your information in a portable format
- Withdraw consent at any time, without affecting earlier processing
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us using the details in Section 15. We may need to verify your identity before responding. You can unsubscribe from marketing emails at any time using the link in any email we send.
California residents: under the California Consumer Privacy Act (CCPA/CPRA), you may request to know, delete, or correct your personal information, and opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising. We do not discriminate against you for exercising these rights.
11. Children’s Privacy
The Site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it promptly.
12. Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is no common standard for responding to these signals, the Site does not currently respond to them.
13. Third-Party Services
The Site may embed content or tools from third parties, such as YouTube videos, social media links (LinkedIn, YouTube, X/Twitter), fonts, and analytics scripts. These providers may collect information about you under their own privacy policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page and, for significant changes, may notify you by email or a notice on the Site. Your continued use of the Site after changes take effect means you accept the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
DotThemes
Email: [email protected],
Website: https://dotthemes.com/contact/
Address: Dhaka, Bangladesh.